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Our Legal Terms and Your Rights

euromillions operates under a defined legal framework that sets out your rights, our obligations, and the rules governing your account — including how we handle your data, process…

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What Our Legal Terms Cover

euromillions Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms govern every interaction you have with euromillions — from the moment you create an account to each deposit you make via UPI, Paytm or PhonePe, and every withdrawal you request. Our Privacy Policy explains what data we collect, how we store it, and who

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can access it. Our Cookie Policy details the tracking technologies active on this domain. Your account is subject to age eligibility and residency conditions as determined by the laws applicable in your jurisdiction. We update these documents when regulatory or operational changes require it; the version
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published at the time of your login is the one that applies to your session. If you do not agree with any part of our terms, you should not proceed with registration.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

How to Reach Our Legal and Compliance Team

If you have a question about our terms, a data request, or a formal complaint, our support team routes your query to the right team — whether that is our legal desk, data protection officer, or account compliance unit. We aim to acknowledge all formal requests within two business days and resolve them within fourteen.

Team online

Email — Legal Queries

Send detailed legal enquiries, data access requests or formal complaints to our legal desk. We log every submission and aim to respond within two business days with a reference number.

Live Chat — Account Issues

For account-related policy questions — such as why a transaction was flagged or what identity documents are required — our live chat agents can pull up your case and explain the policy that applies.

Postal Address — Formal Notices

Formal legal notices, including dispute escalations and regulatory correspondence, should be sent to our registered address. Details are published in the footer of this site and in the full Terms of Use document.

HOW WE PROTECT YOU

Data Handling, Security and Account Rights

We apply strict controls across every layer of your account — from the moment your UPI or Paytm transaction clears to how long we retain your identity documents…

Data Collection

We collect only the data required to operate your account: name, contact details, payment identifiers for UPI or Paytm, and…

Cookie Controls

Our cookie banner on first visit lets you accept, reject or customise non-essential cookies.

Account Security

Every account is protected by password hashing, two-factor authentication and session-expiry controls.

Data Retention

We retain your account data for the period required by applicable financial and anti-fraud regulations.

Your Right to Access

You may request a copy of all personal data we hold about you at any time.

Right to Correction and Erasure

If any data we hold is inaccurate, you can request a correction directly through your account settings or via our…

Frequently Asked Legal Questions

These answers address the questions we receive most often about terms, data, account rights and how our policies interact with Indian law. If your question is not here, contact our legal desk directly.

Your account is governed by the terms published on this site at the time of registration. Jurisdiction and applicable law depend on your place of residence; access is available only where local law permits, and it is your responsibility to confirm eligibility.

Email our legal desk with the subject line 'Subject Access Request' from the address registered to your account. We will verify your identity and deliver a structured export of your data within the period required by applicable law.

Yes. Submit an erasure request to our legal desk. We will process it where no regulatory or anti-fraud retention rule prevents deletion. We will confirm in writing what has been deleted and what must be retained, and for how long.

After account closure, we retain data only for the period required by applicable financial regulations. Once that retention period ends, personal data is removed from active systems within thirty days and from backup archives on their next scheduled purge.

Transaction records — including UPI reference numbers and Paytm order IDs — are stored for the period mandated by financial regulations. They are used for dispute resolution, fraud prevention and regulatory reporting, and are not shared with unrelated third parties.

Start by contacting live chat for account-level issues. If the matter is unresolved, escalate in writing to our legal desk with your account ID and a clear description of the dispute. We aim to issue a final decision within fourteen business days.

We notify you by email to your registered address before material changes take effect. The updated terms are also published on this page with a revision date. Continued use of your account after the effective date constitutes acceptance of the revised terms.

Our Legal Terms and Your Rights

How to Reach Our Legal and Compliance Team

Email — Legal Queries

Live Chat — Account Issues

Postal Address — Formal Notices

Data Handling, Security and Account Rights

Data Collection

Cookie Controls

Account Security

Data Retention

Your Right to Access

Right to Correction and Erasure

Frequently Asked Legal Questions

01 Which law governs my account with euromillions?

02 How do I request a copy of my personal data?

03 Can I ask euromillions to delete my data?

04 What happens to my data if I close my account?

05 Are my UPI and Paytm transaction records stored?

06 How do I dispute a charge or a policy decision?

07 How will I know when the legal terms change?

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