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How euromillions Handles Your Personal Data

At euromillions, your personal data belongs to you — we collect only what we need to run your account, process payments via UPI, Paytm, and PhonePe, and keep…

Data collected only as neededUPI, Paytm, PhonePe transactions protectedYour right to access or delete dataRetention periods clearly statedIndia-region accounts covered

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What This Privacy Policy Covers

euromillions Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy applies to all accounts created and accessed on euromillions where local law permits. We collect the personal details you provide during account registration — your name, email address, phone number, and payment identifiers for methods such as UPI, Paytm, and PhonePe. We also

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gather device and session data to prevent fraud and keep your account secure. All data is processed in line with applicable privacy law in the jurisdictions where we operate. If you access euromillions from a region where data-protection regulations apply specifically to you, those local rules
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take precedence. We do not sell your personal data to third parties, and we share it with service providers only to the extent needed to operate your account and process transactions.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about how we handle your personal data, want to request a copy of what we hold, or need to ask us to correct or remove information, our privacy team is available around the clock. Use any of the channels below and we will respond within the timeframe required by applicable law in your region.

Team online

Privacy Email

Send your data access, correction, or deletion request to our dedicated privacy address. We acknowledge every email within 24 hours and aim to resolve requests within 30 days as required by applicable law.

Live Chat

Our support agents are available via live chat at any hour. For data-related queries, they escalate directly to the privacy team so your request is logged and tracked from the moment you raise it.

Help Centre

The help centre holds step-by-step instructions for submitting a subject access request, updating your contact details, or withdrawing consent for marketing communications — without needing to contact an agent.

HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security

We apply multiple layers of technical and organisational controls to keep your data safe from the moment your account is created to the moment any retention period ends.

Data Collection Principles

We collect your name, contact details, and payment method identifiers — including UPI IDs and Paytm references — only when…

Cookie and Tracking Policy

We use session cookies to keep you logged in, analytics cookies to understand how pages perform, and preference cookies to…

Account Security Measures

Your account password is stored as a hashed value — we never hold it in plain text.

Data Retention Periods

We keep transaction records, including PhonePe and UPI payment logs, for the period required by applicable financial regulations in your…

Your Rights to Access and Change Data

You may request a full export of your personal data at any time.

Third-Party Data Sharing

We share data only with payment processors handling UPI, Paytm, and PhonePe transactions, identity-verification providers, and fraud-prevention services.

Common Questions About Your Privacy at euromillions

These questions cover the scenarios Indian account holders ask us about most when it comes to personal data, payment records, and their rights under this policy.

We collect your name, email address, mobile number, and the payment identifiers you use — such as your UPI ID or Paytm number. We also record device type and IP address to detect unusual login activity and protect your account from unauthorised access.

We store only the reference tokens returned by the payment gateway — not your full UPI credentials or Paytm PIN. These tokens allow us to match a transaction to your account without holding your sensitive payment credentials on our servers.

Financial transaction records, including PhonePe and UPI logs, are retained for the period required by applicable law in your jurisdiction. Non-financial profile data is deleted within 30 days of a confirmed account-closure request, unless a legal hold applies.

Yes. Send a subject access request to our privacy email address or raise it via live chat. We will compile and deliver a structured export of your personal data within the timeframe required by the privacy law applicable to your region.

We use session cookies for login continuity, analytics cookies to measure page performance, and preference cookies for region and language settings. You can review and update your cookie choices from the cookie preferences panel in your account settings.

Access internally is restricted to staff whose role requires it — account verification, payment support, and fraud review teams. Externally, data is shared only with the payment processors and identity-verification providers we use, all under binding data-processing agreements.

Submit a deletion request through live chat or our privacy email. Once verified, we remove all profile data within 30 days. Transaction records required by financial regulations are retained separately for the legally mandated period and then permanently purged.

How euromillions Handles Your Personal Data

Contact Us About Your Data

Privacy Email

Live Chat

Help Centre

Data Handling, Cookies and Account Security

Data Collection Principles

Cookie and Tracking Policy

Account Security Measures

Data Retention Periods

Your Rights to Access and Change Data

Third-Party Data Sharing

Common Questions About Your Privacy at euromillions

01 What personal data does euromillions collect when I open an account?

02 Does euromillions store my UPI or Paytm payment details?

03 How long does euromillions keep my data after I close my account?

04 Can I request a copy of all the data euromillions holds about me?

05 What cookies does euromillions use and can I turn them off?

06 Who else can see my personal data at euromillions?

07 How do I ask euromillions to delete my account and personal data?

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